Live auction bidding requires timely decisions and clear communication. To participate in bidding, we require a refundable deposit to secure your position. Please understand that Japanese auctions are competitive, and winning a specific vehicle cannot be guaranteed.

If bidding is unsuccessful, you may request a full refund of your deposit, or we can continue sourcing similar vehicles from fresh live inventory until we secure the right match for you.

Our New Zealand-based team manages all front-end communication and customer coordination. In urgent situations, direct communication may also occur with our Japan-based bidding specialists. As one integrated team, we work closely together to secure the best possible vehicle while keeping you informed throughout the process.

Your bidding deposit is fully refundable if we do not secure a vehicle, making the process safe and transparent.